Shipping & Returns
Online Sales to UK only:
We Deliver by courier or you are welcome to collect. We post items every working day and aim to send out goods within 24 hours of purchase. Items ordered after 8:00am may be processed the next due due to work commitments.
If you have not received your item within one week of purchase, please contact us, this will give us the opportunity to trace the parcel.
Courier shipping methods are required for all items; this will require a signature upon delivery,
Please ensure someone will be in to sign for the goods.
The carriage price is to UK Mainland. For Highland Islands, Isle of Man, Isle of Wight, Ireland & Northern Ireland please contact us before placing your your order.
We accept payments of GBP (£)
Neither seller nor manufacturer shall be liable for injury or damage direct or coincidental arising from the use of these products. Before using, user shall determine the suitability of these products to their intended use and user assumes all risk and liability whatsoever in connection with these products beyond the original purchase price. Due to varying conditions and applications, the manufacturer and seller shall not be held responsible for the failure of these products. The information and suggestions in this website is to the best of our knowledge, reliable. Since conditions of use are beyond our control, this company cannot assume responsibility for any risk or liability which may arise from the use of its products.
Within 30 days of receipt you may return items purchased from us for a full product refund. Please note shipping and handling is non-refundable unless the product was damaged or the wrong product was sent to you.
We will pay the return shipping if the error was ours.
We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are opened.
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Mail the package to:
Epifanes UK c/o Jackson Marine, 6 Homefield Avenue, Lowestoft, Suffolk NR33 9BT
We recommend that you use a courier with delivery confirmation to ensure your package is received and your refund processed.
Refunds will be made via your original payment method and will incur a 15% admin fee.
Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement.
We can only refund the delivery cost if the return is a result of our error.
Orders placed on the site can be cancelled at any time and a full refund will be issued.
If an order has already been shipped, please contact us to cancel your order.
Epifanes at Jackson Marine Ltd 6 Homefield Avenue, Lowestoft, Suffolk NR33 9BT
Tel. +44 (0)1502 539772 Fax.